Terms and conditions

What devices support eSIM?

To use an eSIM, your device must be carrier-unlocked and eSIM-compatible. Please reference the list below to see if your device supports eSIM technology (country and carrier-specific restrictions may apply).*

Please note:

As of November 2024, the following devices are eSIM-compatible:

APPLE*

iPhone

iPad

*The following Apple devices DO NOT have eSIM capability:
•    iPhone devices from Mainland China.
•    iPhone devices from Hong Kong and Macao (except for the iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020, and iPhone XS).
*For iPhones and iPads purchased in TURKEY:
•   If you’re setting up your device after June 23, 2020, your eSIM will activate after installation — contact your carrier if you don’t have eSIM enabled.
•   For devices set up before the June 23, 2020, follow the steps in this link to activate your eSIM. The procedure may require you to erase your device’s data – please make sure you back up your device beforehand.
*Only iPad devices with Wi-Fi + Cellular features are supported.

SAMSUNG*

*The following Samsung Galaxy devices DO NOT have eSIM capability:
•    All Galaxy devices originating from China, Hong Kong, and Taiwan.
•    All Galaxy FE “Fan Edition” models, except the Galaxy S23 FE.
•    USA models of the Galaxy S20, S21*, and Note 20 Ultra.
*Most Samsung Galaxy devices purchased in South Korea do not support eSIMs, except for the Galaxy S24, S23, Z Fold 5, Z Fold 4, Z Flip 5, Z Flip 4, and A54 5G variants.

GOOGLE PIXEL

*The following Google Pixel devices DO NOT have eSIM capability:        
•    Pixel 3 models originating from Australia, Taiwan, and Japan, and those purchased with service from US or Canadian carriers other than Sprint and Google Fi.          
•    Pixel 3a models purchased in South East Asia and with Verizon service.

HAMMER*

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Hammer device is eSIM-capable.

HONOR*

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Honor device is eSIM-capable.

HUAWEI

*The following HUAWEI devices DO NOT have eSIM capability:          
•    Huawei P40 Pro+          
•    All Huawei devices purchased in China are not eSIM capable.

MOTOROLA*

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Motorola device is eSIM-capable.

NOKIA*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Nokia device is eSIM-capable.

ONEPLUS*

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your OnePlus device is eSIM-capable.

OPPO*

*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Oppo device is eSIM-capable.

RAKUTEN*

*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Rakuten device is eSIM-capable.

SHARP*

**eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Sharp device is eSIM-capable.

SONY*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xperia device is eSIM-capable.
*Sony Xperia 10 IV eSIM support is only available in Europe. Please contact your carrier or device manufacturer to confirm that your Sony Xperia 10 IV device is eSIM-capable.

TCL*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xperia device is eSIM-capable.
 

T-Mobile*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xperia device is eSIM-capable.

VIVO*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Vivo device is eSIM-capable.

XIAOMI*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your device is eSIM-capable.
*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.

OTHERS*

*Surface: Any AT&T-locked devices will not support eSIMs. If your device was purchased through another carrier, the carrier may have disabled eSIM capability in the Surface Duo.

WINDOWS 10*/ WINDOWS 11 LAPTOPS

ACER

ASUS

DELL

HP

LENOVO

SURFACE*

*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.

*Surface: Any AT&T-locked devices will not support eSIMs. If your device was purchased through another carrier, the carrier may have disabled eSIM capability in the Surface Duo. Please contact the carrier to confirm.